Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (receipt or order number) is required.

Non-returnable items include:

  • Final sale items

  • Gift cards

  • Custom or personalized items

  • Used or damaged products not due to our error

Return Process

To initiate a return, please contact us at:

📧 Email: bujimmy2013@gmail.com
📞 Phone: +1 510-516-5937

Once your return is approved, please ship the item to:

Return Address:
21700 Copley Dr, Ste 270
Diamond Bar, CA 94538
United States

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

Exchanges

If you need to exchange a product for the same item (e.g., due to defect or damage), please contact us first. Once approved, you may return the item to the address above and we will ship the replacement at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days, and a credit will be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First check your bank account again.

  2. Then contact your credit card company – it may take some time before your refund is officially posted.

  3. Next, contact your bank. There is often some processing time.

  4. If you've done all of this and still have not received your refund, please contact us at bujimmy2013@gmail.com.